63 tiny things that build trust in work and business

Trust might be humanity’s oldest emotion.

When you trust someone or something, anything is possible. When you don’t, nothing is.

Here's 63 tiny things that can build trust in work and business. What would you add?

1. Eye contact
2. A firm handshake
3. Doing what you say you will
4. Doing what you say you will when you say you’ll do it
5. Communicating clearly as soon as something happens that prevents you doing what you said you’d do by the time you said you’d do it
6. Owning up when you’ve done something wrong
7. Positive Google reviews
8. Replying with clarity and grace to negative Google reviews
9. Refusing to hide
10. Helping others
11. Knowing when helping becomes people-pleasing
12. Listening
13. Speaking up
14. Speaking clearly
15. Doing the right thing
16. Being consistent in your views without being trenchant
17. Changing your mind when you get relevant new information
18. Getting clear on what "done" means
19. Getting it done
20. Talking a bit less and doing a bit more
21. Saying “I don’t know” when you don't know
22. Saying “I don’t know but I'll find out”
23. Reporting back on what you found out
24. Offering help without conditions
25. Taking the reins when someone leaves them down
26. Only telling a story that's yours to tell
27. Showing discretion, even when it’s not absolutely necessary
28. Communicating the thought process behind an important decision
29. Treating professional relationships as relationships, not just transactions
30. Following up
31. Delivering exactly what's required
32. Delivering more than what's required
33. Delivering it on time and on budget
34. Communicating immediately and clearly when something won't be on time or might be budget and what needs to be done
35. Consistent styled fonts on your website
36. Website copy that’s for the reader, not the writer
37. Acknowledging the work of others
38. Firing quickly when firing is the right decision
39. Responding to every email within 7 days
40. Receiving feedback as willingly as you give it
41. Noticing, and removing, all friction points
42. Avoiding idle talk
43. Showing up
44. Showing up on time
45. Dressing smartly
46. Never getting drunk
47. Leaving work late occasionally
48. Leaving parties early always
49. Never scheduling a meeting without permission
50. Never scheduling a meeting without a clear and realistic agenda
51. Never finishing a meeting without a clear and actionable decision
52. Customer testimonials (with a photo is better; with a video is best)
53. Offering advice only when asked
54. Making sure any advice you offer is more philosophical than prescriptive
55. Standing tall
56. Showing gratitude but knowing when gratitude becomes patronising
57. Being able to disagree respectfully
58. Understanding that incentives are more complex than just money
59. Having a vision, communicating it clearly and only changing course when absolutely necessary
60. Developing systems that allow staff to have time off
61. Respecting staff time off
62. Greeting the cleaner the same way you greet the chairman
63. Avoiding all political debate